Out of the few years that I have been a patient here, today I experienced unprofessional customer service from the head nurse. When I walked in, I was not greeted, but instead spoken to by the head nurse with a nasty attitude due to an inconvenience with contacting me. I called multiple time during my work hours trying to speak with someone, and was very patient with this whole situation. I walked in with a positive attitude, and was spoken to as if I was the aggressor. I then asked if someone else could help me because I felt uneasy after the encounter. I have never spoken to this woman before, and I never want to again. She also asked me confidential information, while I was in the lobby and I thought that was weird, then, she later pulled me to an office area(which she should have done first) to further assist me. I understand that her day could have been busy, but she should have represented herself and this amazing office in a more understanding and professional manner. Her name is “Jessica”